Frequently asked questions

Do you need some help with something or do you have questions on some features?

It is a simple two-step process. First, upload your 3D file to the Assets Library in our app. Once uploaded, navigate to the Product Linker section to connect that 3D model to the corresponding product in your Shopify store.
No. The Virtual Try AR Experience is fully mobile responsive and works directly within the customer's mobile browser, allowing them to visualize products instantly.
The Product Linker is a tool within our dashboard that allows you to assign specific 3D assets to specific products in your inventory, ensuring the correct model appears on the correct product page.
We support the industry-standard formats for AR: .glb and .usdz.
Yes, to ensure fast loading times for your customers, the maximum file size for uploads is 10MB per model.
Yes, the Assets Library acts as a centralized dashboard where you can upload, view, and manage all your available 3D models.
Yes, the app supports 3D models, live previews, and virtual try-on experiences, helping customers visualize products in real life.